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El-Sheikh, A and Pryke, S D (2010) Network gaps and project success. Construction Management and Economics, 28(12), 17.

  • Type: Journal Article
  • Keywords: client satisfaction; gap analysis; project management; social network analysis
  • ISBN/ISSN: 0144-6193
  • URL: https://doi.org/10.1080/01446193.2010.506643
  • Abstract:
    Project success and client satisfaction are results of collaborative actions by project actors throughout the entire project life cycle. One principal factor in project success is the application of effective management tools. Gap analysis helps to achieve client satisfaction. However, gap analysis is unable to deal with the organic nature of information exchange between project actors. Social network analysis (SNA) enables the identification and analysis of information exchange and communication patterns in synergy with projects. Two case studies were carried out to identify gaps in the current linear project management approach. Gap analysis and SNA were used to analyse each project and to examine the research hypothesis on the use of SNA to identify network management gaps in projects. The gap analysis showed gaps of execution and conformance, which were confirmed by SNA. There was little evidence of project governance outside the project contractual arrangements during project execution. The current application approach of different management tools is limited in providing a whole-project view. The combined application of gap analysis and SNA can help practitioners to exceed client expectations.

Kokkaew, N and Chiara, N (2010) Modelling completion risk using stochastic critical path-envelope method: a BOT highway project application. Construction Management and Economics, 28(12), 54.

Loudoun, R J (2010) Injuries sustained by young males in construction during day and night work. Construction Management and Economics, 28(12), 20.

Oo, B-L, Drew, D S and Runeson, G (2010) Competitor analysis in construction bidding. Construction Management and Economics, 28(12), 9.

Saka, N and Lowe, J G (2010) The impact of the petroleum sector on the output of the Nigerian construction sector. Construction Management and Economics, 28(12), 12.

Wang, Y, Goodrum, P M, Haas, C, Glover, R and Vazari, S (2010) Analysis of the benefits and costs of construction craft training in the United States based on expert perceptions and industry data. Construction Management and Economics, 28(12), 85.

Wong, J M W and Ng, S T (2010) Forecasting construction tender price index in Hong Kong using vector error correction model. Construction Management and Economics, 28(12), 68.

Zhang, X, Skitmore, M, Wu, Y and Ye, K (2010) A regional construction R&D evaluation system for China. Construction Management and Economics, 28(12), 300.

Zou, P X W and Li, J (2010) Risk identification and assessment in subway projects: case study of Nanjing Subway Line 2. Construction Management and Economics, 28(12), 38.